Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      IKEA

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: IKEA reviews | IKEA jobs | IKEA salaries | IKEA benefits | IKEA conversations
      IKEA interviewsIKEA Customer Service Assistant interviewsIKEA interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Assistant Interview

      Sep 2, 2025
      Anonymous Interview Candidate
      Reading

      Other Customer Service Assistant Interview Reviews for IKEA

      Customer Service Assistant Interview

      Jan 22, 2019
      Anonymous Interview Candidate
      Gateshead, England
      No offer
      Negative experience
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at IKEA (Reading)

      Interview

      45 minutes was pretty standard and the managers were very nice. Offered water to soothe nerves and made basic conversation. Overall pleasant experience for an interview and felt more relaxed.

      Interview questions [1]

      Question 1

      Asked how I dealt with pressure Asked about hobbies Asked how I deal with angry customers
      Answer question
      Average interview

      Application

      I applied online. I interviewed at IKEA (Gateshead, England)

      Interview

      First stage is a video interview where you record yourself answering questions that appear on the screen. Second stage was a group interview with 4 employers in the room. We all had to draw pictures that sum us up and introduce ourselves and explain our drawings. Then we had to build a tower in our teams. They seemed like they hadn't a clue what they were doing and the whole process was messy. We then got sent to the cafeteria to wait for 1 on 1 interviews for them to return an hour later to say they won't be interviewing us today but they'll let us know if we're successful or not within 5 days. I waited 3 weeks and didn't hear back so emailed them for them to blame it on 'technical difficulties' and that I wasn't successful.

      Interview questions [1]

      Question 1

      What has your experience been like shopping at IKEA?
      Answer question

      Customer Service Assistant Interview

      May 4, 2016
      Anonymous employee
      Hong Kong
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 5 days. I interviewed at IKEA (Hong Kong) in May 2014

      Interview

      First you simply introduce yourself. The HR staff asked what you want to contribute in the company. The staff would like to access your language skills in English and Chinese.

      Interview questions [1]

      Question 1

      Why do you choose to join our company
      Answer question