IRS Customer Service Representative (CSR) interview questions
Updated May 4, 2026Difficulty
Easy
Experience
Very positive
How others got an interview
- 7%OtherOther
- 4%RecruiterRecruiter
- 4%In PersonIn Person
Interview search
39 interviews
IRS interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at IRS with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 73 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at IRS overall takes an average of 75 days.
- Common stages of the interview process at IRS as a Customer Service Representative (CSR) according to 38 Glassdoor interviews include:
Background check: 16%
Skills test: 15%
Drug test: 15%
Presentation: 11%
One on one interview: 11%
Phone interview: 9%
Group panel interview: 6%
Personality test: 6%
IQ intelligence test: 6%
Other: 5%
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