Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 3.1 out of 5 stars in 122 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.7 out of 5 stars based on 122 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at IRS .

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (231) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (127) , Tax Examining Technician (112) , Contact Center Representative (68) , Data Transcriber (59) , IT Specialist (59) , Revenue Agent (56) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 543 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 241 reviews)); "Great Work Life Balance and timetable" ((in 177 reviews)); "The money and the people are great" ((in 107 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 94 reviews))

What are the cons of working at IRS according to real employee reviews?

"Government redtape and poor management." ((in 205 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 152 reviews)); "They can't get any good managers!" ((in 112 reviews)); "Upper management, blackballing and out of date technology" ((in 27 reviews)); "Bad communication" ((in 18 reviews))

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IRS

IRS Customer Service Representative CSR reviews

3.1

65% would recommend to a friend

(122 total reviews)

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.5

Culture & values

2.8

Senior management

Customer Service Representative (CSR) employees have rated IRS with 3.1 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. IRS is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

122 reviews

4.0

Feb 26, 2026

Stable Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Call center trains very well for the job.

Cons

Phone etiquette is a must

2.0

Feb 2, 2026

Very demanding job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, pto, anual pay increase

Cons

Lots of uncertainty, very long calls with angry taxpayers, back to back calls, toxic work environments

3.0

Jan 5, 2026

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Stable, detail oriented, great training.

Cons

Overworked, understaffed, mandatory in office requirement for work that can be performed fully remote due to politics.

Viewing 1 - 3 of 122 Reviews

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IRS reviews IRS Customer Service Representative (CSR) reviews

IRS

IRS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stable Job

Very demanding job

Decent

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