Invisible Technologies Operations Manager interview questions

1. Preliminary Interview: 1. Size of team you have managed 2. Experience with upsell 3. Have you worked with engineering on product requests? 4. Have you worked cross-functionally? 5. Experience working with MSPs 6. Experience working with external stakeholders 7. Management style 2. 1st Team Interview: Can you share some curiosity that led you to learn a new skill or area of knowledge? How do you incorporate feedback into your personal development or professional practice? Can you provide an instance? What do you generally hear? What has this feedback been? How has it changed over time with regard to you knowing an individual, or you crawling through your career, or your role changing, and the relationships that you have changing as well? What is one area that you've identified for your own personal or professional development, and what steps are you taking to improve in that area? Have you used your curiosity to solve a complex problem at work, and what was the process and the result? 3. 2nd Manager Interview: How do you ensure you understand what constitutes good service from the perspective of different clients? How do you know you’re delivering good service to that client, whether it be qualitative or quantitative? Can you please describe a situation where you had to manage a client's expectations that were not aligned with what could realistically be delivered, and how did you handle it? How did it play out long term? Did you eventually build or deliver what they were asking for? Can you please describe your approach to managing teams at multiple levels? How do you adjust your management style based on team maturity or skill level? Could you share an example where you had to manage a team through a significant change or challenge? What was your strategy for change? 4. 3rd Director Interview: Could you share one of the more challenging interactions you’ve had with a client, and how did you handle it? Did you have any major hiccups, or like, "Oh my god" moments? Was there a specific project or client where things really went south, and how did you handle and potentially turn around that relationship? When you had a conflict with another person or another team, how did you handle it? What was the result?