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      Juul Labs

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      Customer Service Quality Supervisor Interview

      May 4, 2018
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Juul Labs (San Francisco, CA) in Mar 2018

      Interview

      First was a phone call with the recruiter who said my resume matched perfectly with the role, which I found out later it did not. Second was a phone interview with management in the department I was applying for. Third was the in-person interview with several people from the department. My main complaint was after the in-person interview, I was called by the recruiter and told everything went great. However, they decided to move forward with someone else. She said they thought I was the perfect fit culture wise and because they had many positions open, they would find a role more suited for me. She assured me that, and I quote, the 'stupid automated email' meant nothing because they were going to find me a position and she would get back to me in a week. I never heard back. I followed up on email/phone and never received any response. She should have at least said no or that we didn't find anything.

      Interview questions [1]

      Question 1

      How would your current managers describe you? Can you tell us about a difficult customer interaction and how you handled it?
      Answer question
      2