MOO Customer Service Representative interview questions

Sent in my cv and basic info. Very quickly got an email for a phone interview. The first interview was also extremely quick. I got the feeling that the lady I was speaking to had alot of interviewees to get through so was speed running my call. She said her main concern was if I could transfer from retail to call centre. My entire work career (more than 10 years) is in retail and other customer service so that confused me a bit. After the phonecall I was sent an online assessment which was extremely simple. It was all Multiple choice questions, the first section was about how you would respond in various customer service experiences , second was attention to detail (riddles, spot the difference) and third was reading comprehension. After I finished it I was invited to a zoom interview almost immediately which seemed like a good sign. The zoom meeting was about 30mins with 2 interviewers. They asked why I wanted to work for moo, but interrupted me while I was talking to ask different questions. I brushed it off however and went along with it. I was prepared for all their questions except for if I had made a mistake before. Luckily I had some ideas to hand immediately lol. The interview went extremely quickly. At the end I asked if they had any concerns about anything I said during the interview or my application and they reiterated the fact that I may not be able to work in a contact centre because I had no experience. Their boss required 1 year minimum call centre experience which honestly made me start doubting if I'd get an offer. I received an email the following day with a pretty generic 'we felt other candidates were a closer match' found it amusing that we focused so much on giving and receiving criticism in interview just to get a very basic feedback email. While I'm grateful for the opportunity, I was made to feel like they truly believe retail could never be as difficult as a call centre which isn't the case.

Initial phone call followed by an interview and test. The process was well organised, I was kept informed at every stage. Everyone was friendly and put me at ease. They answered my questions and gave me space to talk and expand on any questions.