The process started with a 15-minute screening with a manager; this is where they check you meet the basic requirements. Next I had an 1-hour interview with another manager, who wanted to know my "story", both professionally and personally; I enjoyed the attention and the fact that this interview was not designed to "tick the boxes", but to understand the whole person and their journey so far. Following this interview I had a tech challenge that involved predictive analytics, and a final round of 4 interviews at the Medallia office. Overall it was not difficult, but make sure you prepare in the following areas: customer experience management, predictive analytics using Excel, your "story" and why you made the decisions you made, explaining complex concepts in simple language (as if you explained them to your grandma), how you approach personal and professional growth (if you have time read Carol Dweck's book, "Mindset"--Medallia is a growth mindset company and, naturally, wants to hire people with this mindset). All the interviewers were very personable, willing to help, and genuinely interested in the candidate as a person.