Meijer asks: What was the situation? What action did you take? What was the result? The behavioral interviews consist of a telephone screening, an interview with the hiring manager and another leader, and a manager one level up. The best way to prepare for an interview if you are an internal leadership candidate is to know your numbers (sales, margin, shrink, etc.). All external candidates should practice responses expressing experiences with customers, leadership, and direct reports in both positive and negative situations. If your answers do not follow the situation/task, action, and response path, it is impossible to interview successfully. Role play practice will help make your interview a success.
Tell me about a task you were given, but not given all of the information.
Tell me about a time that you exceeded customer expectations.
Tell me about a time that you were asked to do something unethical.