Netflix Customer Service Representative interview questions

So far I was sent an email asking to participate in a digital interview. Completed the interview and the questions were not too hard. It was a little uncomfortable basically speaking into a mirror but it got easier as the interview went on.

The interview process was lengthy, but really chill and positive. I applied about a 2 weeks ago and received an email saying they were considering me for a live interview the following week along with a link to an assessment test I had to take online. The test was easy. It covered the technological basics of web browsing and typing. The live interview was pretty unique-it starts with a slideshow presentation that has you and roughly 6 other candidates listen to recorded phone calls showing how you need to treat customers, the success of the Netflix business, the company's values, etc. Then all the candidates are taken on a tour of the building and then on to separate rooms for an interview with a supervisor. They ask you a bunch of questions that you should plan on answering with their "STAR" method. The final part of the interview was a role-playing section where you are expected to use the Netflix Help Site to solve a customers problem. Again, everything was super chill and they were definitely looking for a non-scripted, natural approach to customer service.