Netflix Customer Service Representative interview questions

So to echo everyone who has reviewed before me, to get a CSR position is quite the long road. I originally applied through indeed.com. About a week later got a link from them saying they wanted me to do a digital interview. After the digital interview, they contacted me via phone for another interview. On the phone I was offered a in person interview for later that week. There were a few other people, besides me who were in the group interview. First part was a PowerPoint presentation showing us how Customer service at netflix is different than your typical call center, which I thought was awesome. Then they give you a tour of the call center which was pretty big (compared to where I work) and then they have you do a one on one interview-role play with a supervisor. It's really not as bad as people make it out to be. Just stay relaxed, be genuine (like you're talking to a friend) and not too robotic. Reading the reviews and experiences here made me kinda paranoid going into the interview, but I don't feel like it was that hard. Just got my job offer (2 days after my interview) and I accepted! Just relax, be cool and confident!

I submitted my application online and got a phone to set up a phone interview two or three days after I applied. I was sent an email to complete which covered typing, tech knowledge, and grammer. The phone interview is more of a general Q&A about work experience and how you respond to customers. When you are speaking to the recruiter make sure to use "the STAR method" when responding to behavior based questions. I passed the first step in the process. They invited me out to an interview at the call center. Note the interview really does take 2 hours. The first part of the interview you listen to other agents on the phone. After that you pull into a meeting room and do group role playing. After that I did another interview one on one. One of the interview questions was my attendance record. When I said I was only late twice in the last year the interviewer didn't like the answer. I told him that it was because of the snow. (Keep in mind I live in Utah) he looked dumbfounded. He asked how I could have not been late. My response was leave my house earlier. He still looked very confused. After going through that process I knew I didn't have the job but I wanted to write in here for those of you who want the job. My suggestion for applicants is: Be very extrovetred and make sure to be very personable in the role play part of the interview. If you introvtred this job process probably won't be your style but make to practice before hand.