PNC Financial Services Group Customer Service Representative (CSR) interview questions

what is great customer service to you?

Although the recruiter stated that there were multiple positions and that the applicants weren't competing for the same position was deceiving. The interview tone became combative and competitive. As an experienced CS Rep. I care about people. I wasn't going to use the other applicants answers against them to degrade their qualifications as one did during the interview. Awkward interview style that I would not participate in again unless I was running for a Political office. The Group interview enabled one younger applicant to look at the older applicant and state repeatedly that she had a good twenty more years of productive working years to offer. After that this same applicant repeatedly stated how she stays at her job and doesn't skip around after hearing the other applicant state that she has only been at her current bank for a few months. This wasn't a healthy environment where each applicant could promote his/her talents without them being used against them in a competitive way.