Progressive Insurance Customer Service Representative CSR interview questions

Applied online and got declined within 2 days, resubmitted exact same resume and got approved for the next steps. Step 1: Onsite Testing. Test consisted of IQ type questions (Bob is 5ft tall, Jill is 4ft tall, if Jim is shorter than Bob and taller than Jill how tall is he?). You are notified immediately if you passed or failed. Step 2: Over the phone interview consisting of STAR questions. Lasted roughly 45 minutes. Step 3: Onsite process: Start with an Interview with one supervisor, lasts roughly 30-45 minutes. Followed by a side by side with a current employee to see if you think you would like the job experience, roughly 30 minutes. Followed by yet another interview with a different supervisor, lasts roughly 30-45 minutes. The second interview consists of a lot of the same questions from the first. Both interviews consist of STAR questions. Step 4: Received call next day with a job offer, offer consisted of schedule preference, salary information and picking a day when you'd like to start.

took an online assessment (easy). received an email 2 days later regarding scheduling a phone interview, which entailed basically talking about my previous jobs, along with a few behavioral questions.