Progressive Insurance Customer Service Representative CSR interview questions

First a recuiter calls and gives you a phone interview, usually last between 1-1.5 hours. If you pass the interview you go on to take an assessment test on site. If you pass the test you move on to 2 face to face interviews. The interviews are for the same day and last at least 1.5 hours each. If you are chosen at that point you have to pass a background check and you're in.

If they like your application then you complete an online test, then a phone interview and if you pass that you'll do an in person interview with two different managers & sit with a representative to listen to calls. The questions require 3 part answers; what was the situation? What action did you take? What was the outcome? You'll answer about 10 of these on your phone interview then about 15-20 during your in person interview. They want *specific* examples of situations you encountered. I left the interview confident I'd get an offer only to get a phone call saying they did not want to hire me because the managers reported they had a hard time getting answers out of me...which I honestly don't feel was the case. The atmosphere was very relaxed, most people in jeans/shorts & t-shirts. Everyone I came in contact with during the lengthy process was very nice, even the security! I don't feel like their judgment is on point, but it is what it is. My perception of the company as a whole has changed entirely.