Progressive Insurance Inbound Sales Representative interview questions

First there is a test, which is really simple. It has some graph type questions and a lot of customer service scenarios. Second, you have a phone interview with questions like: "Name a type of technology that you had to recently learn and how did you learn it, how did this help your job" They are scenario questions like this and they want a specific format which they will give you a link on their website. The phone interview lasted about 1 hour, and the lady who emailed me was very nice, but very thorough. They really want you to go into detail in each scenario. Lastly was the actual interview at their facility. This was the worst part in my opinion. This time, you have 2 seperate interviews which for me kind of ended up a good cop bad cop scenario. I had one very nice lady and a guy who might as well have been a zombie. They ask the same scenario type questions, the girst guy asked me about 10 of them and the lady asked about 5. You also get to watch someone performing the job for about 30 min.

Standard corporate hiring process. Applied via Indeed. Received an email a few days later asking me to complete a prequalification exam, which consisted of standard behavioral questions. Then I received an email about 24 hours after that requesting to schedule a phone interview. The projected start date was 4 weeks later than what I had initially been told when I was contacted about interviewing for the position, and the hours were slightly different. The process took about an hour, very non-standard questions for sales positions were asked; a STAR format was used but the questions were geared towards conformity and less towards performance which would be expected in a sales environment. The phone call was obviously placed through a softphone, there was a lot of reverb and the headset was cheap with no noise cancellation--I could hear a crying child in the background for the first 10 minutes of the interview. I was told that I would be contacted within 72 hours regarding the next steps.