RBC Customer Services Representative interview questions

Face to face, questions based mostly off of resume. They asked me of what kind of activities i was involved with in school, what I plan to do in the future and why I wanted to work at RBC. RBC only hires people who can work Monday to Friday though so beware. They also prefer students that wish to pursue business careers or already have a business-oriented background.

Had a group interview at Downtown Hamilton.Applied online in October .Received the E-mail to the group interview On early December.Introduce your partner.First Role Play ,selling random stuffs to HR.(pen,hat,notebook).Second Role play,how to handle a irate customer meanwhile providing solutions to their financial needs