I applied online. The process took 4 weeks. I interviewed at REI (Fort Collins, CO) in Apr 2011
Interview
I was contacted about a week after I applied online by a store associate and asked some basic screening questions. At the end of the call, she set me up for a group interview about a week later. Maybe it was the store's location in a "progressive" area (read: emphasizing teamwork over competition so no one's precious self esteem is hurt), but the group interview was pretty ridiculous. No direct questions were asked and I felt like I was doing a silly high school group project... Even for a cashier position (the interview included candidates for cashiers and sales associates), they seemed to expect expertise on a range of outdoor sports. That seems to bias it toward people who have money to spend on these things, which doesn't include me. On the plus side, they outlined the company's values clearly and did contact me before the latest date they gave at the interview.
Interview questions [3]
Question 1
Give an example of a time you provided excellent customer service.
Pretty quick and simple interview process for such a big company. Everyone seemed nice that I spoke to over the phone but for the most part the interview was all online. Just answering questions and recording your answers.
Interview questions [1]
Question 1
What is something you enjoy about customer service.
I applied through college or university. The process took 2 days. I interviewed at REI (Seattle, WA) in Mar 2024
Interview
Your normal mid level job assessment, and questions. Make sure you have hiking, or some outdoor activity on your mind. They want to make sure you know about who they are, and what they sell.
I did an online interview first. I filmed myself answering a few questions. They called me in a few weeks later for an in person interview. Very standard interview questions, got hired on the spot
Interview questions [1]
Question 1
Tell me about a time you worked as a team to do something