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      Technical Support Specialist Interview

      Aug 2, 2022
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Reputation (Hyderābād) in May 2021

      Interview

      The interview consists of 4 rounds. The HR team will do the basic screening and then forward the application for further interview rounds. The first round will be on the basic understanding and requirements of the role. There will be a case study/example situation where we must explain our approach to resolve the issue. Then they will ask a few technical questions based on our experience. If we clear the round, the final round will be with the Director of India operations.

      Interview questions [1]

      Question 1

      Basic Techincal questions They test our communication skills Problem-solving skills, Email writing, Troubleshooting skills
      Answer question

      Other Technical Support Specialist Interview Reviews for Reputation

      Technical Support Specialist I Interview

      Jul 30, 2020
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at Reputation in Jul 2020

      Interview

      The first interview was with a third-party recruiter. She asked very simple questions. Like asking about myself and my job history. We talked for about 20 minutes. I then received a request from the company to complete an Excel-based skills assignment. I turned that in and got a call back from the recruiter a few days later advising I would have a Zoom interview with Reputation.com. During that interview, they asked about myself, and my basic job functions in my current and previous roles. I explained various tasks and job functions I've held. I waited a week to hear back, and the feedback I was given was that I didn't have the software skills to meet the requirements when they didn't ask anything related to software troubleshooting at all. I'm not sure how they got that idea when you didn't even ask anything that would allow me to demonstrate my software troubleshooting. I literally work for a software company. If this is what they believe then I don't want to be apart of a company that doesn't know how to ask the proper questions for the job being applied for to determine eligbility.

      Interview questions [1]

      Question 1

      Tell me a time where you had to think outside the box.
      1 Answer
      5
      avatar
      Reputation response
      5y
      Thank you for candid feedback. We welcome interview feedback whether positive or negative. One of our most important initiatives is to have positive interview experiences for both the candidate and interviewer. After receiving this feedback, we understand that our hiring team and the agency need to be fully aligned. We will take this back to our teams and evaluate this process. Feedback like this provides context about our process moving more swiftly in the future. We wish you the best in your next career endeavor!