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      Rover.com

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      Customer Service Interview

      Aug 23, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 2 months. I interviewed at Rover.com

      Interview

      There is generally a call with a recruiter, then two hour long calls with some stake holders for the position. After that there is a loop of interviews. It is 4 hours of panel interviews in an uncomfortably small conference room that has little to no ventilation. (Spokane office) The panels will consist of local team members or people via google hangouts. Very similar situational questions will be asked by each panel, and they will be repeats of what you answered in your phone interview. The overall process is slow to move forward, and inconsiderate to people’s time. On the flip side it is understandable that you want the right person for the position and culture so it is worth the gauntlet for them, but is it worth the gauntlet for you being a position that pays under $40k a year.

      Interview questions [3]

      Question 1

      Tell me about a time when someone disagrees with a position you held.
      Answer question

      Question 2

      Tell me about a time when you had to coach someone with whatever.
      Answer question

      Question 3

      Tell me about a specific time about this or that.
      Answer question

      Other Customer Service Interview Reviews for Rover.com

      Customer Service Interview

      Jun 25, 2022
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Rover.com (Barcelona) in Jun 2022

      Interview

      I went through three interviews. First I had a video call with the boss of the department, then I had to do a written assessment with some questions in spanish, english and italian. Finally I had a second video call interview with the director and HR.

      Interview questions [1]

      Question 1

      Introduce yourself; how did you solve a problem with a client; you relationship with animals; etc
      Answer question

      Customer Service Interview

      Apr 19, 2017
      Anonymous employee
      Spokane, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Rover.com (Spokane, WA) in Mar 2017

      Interview

      The interview process, included both audio and video calls. Very open interview. I was pleasantly surprised how prepared the interviewers were from the moment the call began until its conclusion.

      Interview questions [1]

      Question 1

      A call comes in and the caller states that a terrible accident has occurred and the caller is noticeably upset. How do you proceed?
      Answer question
      2