I applied through a recruiter. The process took 5 weeks. I interviewed at Samsara (Denver, CO) in Feb 2023
Interview
The process begins with a recruiter screen, then a 1:1 with the hiring manager. From there, you have the opportunity to meet with two other members of the CSM leadership team. After that, the final round is a case study presentation to a panel of 3-4. The recruitment process was incredibly transparent and supportive, with regular check-ins and offers to help along the way from my recruiter. This immediately gave me a good feeling about the company. During the case study, you are asked to present how you would handle a standard customer situation/set of challenges. I appreciated that I could present as if I were presenting to internal stakeholders vs. a mock client scenario. This made the exercise feel less staged, and I found it to be a creative way to learn more about the product and what it might be like to work at Samsara. My only feedback is to consider adding a few more minutes to allow candidates additional time to ask more questions. Overall this process stood out as being very thoughtful, detailed, and relevant to the role compared to other recent interview experiences. I felt prepared for each interview, knew exactly what to expect, and received feedback quickly. The Samsara recruitment team is the best I have ever worked with, and I remain impressed by the level of support throughout. Thank you!
Interview questions [1]
Question 1
A mix of "tell me about a time when" and hypothetical questions for CSM core functions such as time management and handling challenging customer situations.
Thank you for taking the time to leave your feedback about your interview experience here at Samsara! Our goal is to provide a wonderful candidate experiences and this helps us know that our team is on the right track!
Other Enterprise Customer Success Manager Interview Reviews for Samsara
Very nice interviewers, but lack of communication once you're removed from the process. When you advance to the next round, they communicate quickly, but they never sent a rejection despite being further in the process. Their web portal is a good idea in theory but is not actually updated with your interview status.
I applied through other source. I interviewed at Samsara in Mar 2026
Interview
The interview process was well-organized start to finish and every person I spoke with was impressive. Samsara sends solid prep materials in advance and is upfront that interviews are behavioral and values-based. Know their company values cold and use STAR for everything.
The mock EBR is the most challenging piece. Practice delivering it with live interruptions because the panel will ask questions throughout and you need to stay on track without losing your flow.
The recruiter was responsive and communicative the whole way through. Overall a great experience.
Advice: Map your stories to Samsara’s values before you go in and come with strong questions for each interviewer. They reserve time for it and it matters.
Interview questions [1]
Question 1
The interviews are heavily behavioral so expect questions like “Tell me about a time you identified risk on an account before the customer raised it” or “Describe a situation where you had to align internal teams around a customer outcome.” Every question ties back to their company values — that’s the throughline across all rounds.
I applied through other source. The process took 5 weeks. I interviewed at Samsara in Mar 2026
Interview
The process moved from a recruiter outreach to a hiring manager screen, then a mock EBR presentation, and finally back-to-back senior leader behavioral panels. Well-organized start to finish and every person I spoke with was impressive.
Samsara sends solid prep materials in advance and is upfront that interviews are behavioral and values-based. Know their company values cold and use STAR for everything.
The mock EBR is the most challenging piece. Practice delivering it with live interruptions because the panel will ask questions throughout and you need to stay on track without losing your flow.
Recruiter was responsive and communicative the whole way through. Overall a great experience.
Advice: Map your stories to Samsara's values before you go in and come with strong questions for each interviewer. They reserve time for it, and it matters.
