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      Service Express

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      Customer Success Manager Interview

      Mar 10, 2020
      Anonymous Interview Candidate
      Grand Rapids, MI
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Service Express (Grand Rapids, MI) in Mar 2020

      Interview

      The interview process seemed very normal to me. I was reached out to by a talent acquisitionist about two weeks after applying and they were friendly. We scheduled a time to talk after receiving an email saying they were looking forward to discussing this position with me. About 45 minutes into the call, the talent acquisitionist actually suggested that I apply for a Sales Development Role instead because of my experiences and background. They then told me that the position I applied for requires 3-5 years experience while the application said that I only needed 1-3. That being said, I thought it over and decided I wanted to continue through the process with the Customer Success Manager role in mind and was told that they didn't want to continue unless it was as a Sales Development Representative. Very confusing how they wanted to move along at first as a Customer Success Manager then basically pulled the plug.

      Interview questions [2]

      Question 1

      What were your everyday roles in your previous job?
      Answer question

      Question 2

      Can you remember a bad experience at a previous job? How'd you get passed it?
      Answer question