Is Service Express a good company to work for?

Service Express has an overall rating of 3.4 out of 5, based on over 449 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 57% of employees would recommend working at Service Express to a friend and 26% have a positive outlook for the business. The best reviews about Service Express have been left by employees working as Account Executive , Sales Development Representative and Field Service Engineer .

Does Service Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Express employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Service Express. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Service Express?

57% of Service Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Express 3.8 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Service Express?

Sales Development Representative (SDR) (60) , Senior Account Executive (38) , Field Service Engineer (27) , Sales (20) , Senior Account Manager (15) , Account Executive (13) , Sales Development Representative (12) , Regional Sales Manager (7) , Technical Support Specialist (5) , Account Manager (4) , Customer Success Specialist (4) , Field Service Technician (4) , Senior SAE (4) , Senior Sales Development Representative (SDR) (4) , Director (3)

What are the pros of working at Service Express according to real employee reviews?

"Great Culture and experience." ((in 71 reviews)); "I came out of it a better person because of the support I received from some really great people." ((in 42 reviews)); "Good work/life balance" ((in 24 reviews)); "Great Leadership always providing updates" ((in 21 reviews)); "Onboarding and training is phenomenal!!" ((in 17 reviews))

What are the cons of working at Service Express according to real employee reviews?

"Utterly disappointing attitude to staff and impact poor management has on customers." ((in 15 reviews)); "Benefits could be better." ((in 14 reviews)); "Sales leadership is empty talk and inflated egos." ((in 8 reviews)); "Disengaged leadership team from technical staff and business." ((in 5 reviews)); "No diversity to speak of, and only the most minimal levels of inclusion." ((in 5 reviews))

What are employees saying about Service Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Service Express layoffs and their outlook for job security at Service Express in 2026.

What Service Express locations have received the highest employee ratings?

New York , Denver , Dallas , Detroit , Tampa , Grand Rapids

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Service Express

Service Express reviews

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3.4

57% would recommend to a friend

(435 total reviews)

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Diversity & inclusion

3.0

Senior management

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

5.0

Nov 12, 2025

Great company with solid career growth opportunities!

Director

Recommend

CEO approval

Business Outlook

Pros

- Willingness to change and open to fresh perspectives - Firm but fair performance expectations - Personal health and wellbeing are top of mind across leadership - Extreme transparency from the 'C' suite on organizational changes - Excellent internal mobility and career growth opportunities - Great work/life balance - Authentic people who coach you to achieve your best

Cons

- Some recent attrition, but healthy as the organization continues to set clearer performance expectations across business groups

Service Express Response

6mo

Thank you for taking the time to share your experience! We’re so glad to hear that you’ve enjoyed your time at Service Express and appreciate your thoughtful feedback. Our people are at the heart of what we do, and it’s always rewarding to know that this value is felt across our teams. If you have any additional thoughts to share about your time here, please don’t hesitate to reach out to our HR team at HR@serviceexpress.com. We’re always looking for ways to improve our employee experience.

1.0

May 28, 2026

Great coworkers hindered by excessive micromanagement

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Your coworkers are great and nice

Cons

so much micro management it's bad

3.0

May 21, 2026

Was a great place to work

Account executive

Recommend

CEO approval

Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

Viewing 1 - 3 of 435 Reviews

Jobs at Service Express

Associate Warehouse & Shipping Operations Specialist

Field Service Engineer