Smartsheet Customer Success Manager interview questions

This company has a pretty huge red flag, summarized at the bottom of this text. The interview process was: 1 interview with recruiter 1 interview with hiring manager 1 interview with SVP of team 2 interviews with peers I found the interview process to be mostly very professional, most of the questions were very straightforward and easy to answer if you have any experience within the role of Customer Success. I had an excellent interview with both hiring manager and my peers, who numerous times informed me that my current role and responsibilities matched their current role as well, and how suited for the job I sounded. It seems like a great team to work for and with. I ran into some trouble with the SVP interview as we seemed to disagree on the difference between customer success and service, I believe Success to be focused on proactive work, long term relationship building and helping the customer reach their short and long term goals using the product they have signed up for. This wasn't the right answer, I still do not know what is. But for anyone interviewing in the future, I hope this helps. I suspect the answer they were looking for was sales based, which is something I fundamentally disagree with. After 5 interviews and hours of investment I was informed they didn't see me having the relevant experience for the role. Confused by this, due to the feedback I'd had in interviews I asked for further feedback, where I can gain experience, what areas needed work and any other feedback they could provide. RED FLAG - They refused to provide any feedback. They acknowledged that I should desire feedback, and that I had invested a lot of time, but they were not willing to provide any interview feedback at this time. Any company that cannot provide basic feedback for a candidate is at best unprofessional, and it left me feeling like I'd dodged a bullet.