SolarCity interview questions

Phone interview that took about 30 minutes. Spoke with a very friendly and professional man, that had obvious years of experience. Made me feel confident in the company and happy to interview. Was turned off by low salary.

Applied online for a Customer Care Specialist position in Las Vegas and was contacted a week and a half later with an invitation to a candidate mixer. The event had about 100 candidates and 8 Customer Care supervisors, with the candidates moving from one table to another to speak with the different supervisors. Typically you would come in during the middle of a supervisor lecture and wait for a pause in the conversation to give them your resume and say a bit about yourself. Some supervisors would ask each candidate a series of questions (Tell me a little about yourself, what is your phone support background, why do you want to work for Solar City?) while other supervisors would just take your resume and move on. I made it a point to reach out to all of my interviewers again when the event was wrapping up, and I think this helped. I got a call back from a SolarCity recruiter the next day asking me if I was available for an in-person interview the same week. This second interview involved one of the supervisors from the mixer and her boss, who I had not met before. The interview was mostly personality-based with some questions about what you would do in certain situations in a call center. For example, what if the customer calls in and immediately demands to speak with a supervisor? (answer: show empathy and try your best to find out the customer's grievance so you can handle it yourself. Only transfer to a supervisor if the customer insists, and do all you can to get their information so you don't have to cold-transfer.) After this interview, I was contacted later that day with a job offer but the offer was rescinded after a background check (I have a misdemeanor on my record, whereas the application only asks about felonies).