State Farm Claim Associate-ILR (Initial Loss Reporting) interview questions

Tell me about your educational background and your work history. What is your work ethic? Tell me about a time you used different forms of technology when working with a customer. What do you know about State Farm? What do you think a Claim Associate does? Tell me a time you received behavioral feedback and what did you do? Tell me about a time you had a rude or difficult customer and how did you deal with them. Tell me about a time you had a disagreement with a co-worker.