Synchrony Customer Service Representative interview questions
Updated May 4, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 11%Employee ReferralEmployee Referral
- 7%In PersonIn Person
- 3%RecruiterRecruiter
- 1%OtherOther
- 1%Campus RecruitingCampus Recruiting
- 1%Staffing AgencyStaffing Agency
Interview search
111 interviews
Synchrony interviews FAQs
- Customer Service Representative applicants have rated the interview process at Synchrony with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Synchrony overall takes an average of 23 days.
- Common stages of the interview process at Synchrony as a Customer Service Representative according to 97 Glassdoor interviews include:
Phone interview: 20%
Drug test: 14%
One on one interview: 13%
Skills test: 12%
Background check: 11%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 7%
Group panel interview: 4%
Other: 2%
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