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      Synchrony

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      Customer Service Representative Interview

      Dec 15, 2017
      Anonymous Interview Candidate
      No offer
      Neutral experience

      Application

      I interviewed at Synchrony in Sep 2017

      Interview

      Before any phone interview his head you must go through a simulation in a mock database. The simulation is very intricate and requires attention to detail and if you do well they will follow up with a phone call. Oddly I was scheduled for a phone interview him for two days after the simulation with the phone interview was for 10:30 PM at night. I received a phone call right on time that night and that interview lasted about 15 minutes about 10 minutes into that interview I was made aware that there was at least one if not two other people listening in on the line and there was a little confusion as they tried to organize an on-site interview.They advised me that the on-site interview would require me to have a batch of no cell phone on my person and told me the location. The job was for little more than $13 an hour however and after every consideration I decided that that type of environment is and that type of position is not one that I think anyone should consider for such a low compensation

      Interview questions [1]

      Question 1

      Tell us about your work history
      Answer question
      1

      Other Customer Service Representative Interview Reviews for Synchrony

      Customer Service Representative Interview

      May 4, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      Mar 11, 2026
      Anonymous Interview Candidate
      Westchester, OH
      Declined offer
      Negative experience

      Customer Service Representative Interview

      May 6, 2025
      Anonymous Interview Candidate
      Hyderābād
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sep 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question