I applied online. The process took 4 weeks. I interviewed at TELUS (Calgary, AB) in Jun 2018
Interview
Apply online,if selected you get an SHL assessment, after which you are required to reply anemail sent by an angry customer who wants to cancel service, if response is suitable, you will get a phone interview, and f2f then background check and offer follows suit
Interview questions [1]
Question 1
TEll me of a time when you handled a very difficult customer, why TELUS, what are your expectations in this role.
When the company was previously named Morneau Shepell, the interview involved two operations supervisors asking a series of experience and behavioural questions. Dress should be business, interview was approximately 30 to 40 minutes
Interview questions [1]
Question 1
If phone ringing, emails coming in, and supervisor wants to speak, list priorities
average interview good to know role call for job and know how to answer basic questions for call center job. Telus was good to work in good work life balance and culture
Interview questions [1]
Question 1
role play with how you would take a call in the call center
I applied online. The process took 2 weeks. I interviewed at TELUS (Calgary, AB) in Apr 2021
Interview
The interview was conducted over google meet and took approximately an hour. I was given opportunity to ask questions and to answer questions asked of me, with ample opportunity to think about my response.
Interview questions [1]
Question 1
How many times do you think is acceptable, in a year, to be late for work.
