I applied online. The process took 2 weeks. I interviewed at TELUS (Calgary, AB) in Dec 2022
Interview
First there will be recruiter call, after - interview with your future manager(s). Both of them pretty standard, questions aimed at revealing what kind of person are you, how you deal with people and how will you fit into the team.
Interview questions [1]
Question 1
Describe situation when you had to deal with unhappy customer, and how did you handle it.
Very thorough - well thought out interview. interviewer was nice and experienced, pretty standard interview questions all around. there was also the ability to converse about the job and the responsibilities during and after the interview.
I applied through other source. I interviewed at TELUS (Edmonton, AB)
Interview
Interview questions were pretty straightforward, questions about why you should be hired, and what will you bring to the team. I gave them scenery of how have been of great helps to customers, have had over positive feedback from customers over the years.
They ask you typical questions about customer service and solving people's problems. As long as you have ears on your head you can answer the questions they give you. Usually they sit outside the store and do the interview. Be prepared to have distractions walking around you.
Interview questions [1]
Question 1
When have you disagreed with a coworker on something?
How did you approach it?
