TELUS Sales Representative interview questions

It was a phone interview followed by a face to face interview. It took around 3 weeks before receiving my formal offer, which really sucked but both my interviewers were super nice and very easy to talk too!

It started out with a online application, about a week after the application I received a call from the recruitment staff of Telus. She conducted the phone interview which took about 20 minutes. It was a fairly straight forward interview with simple questions like "Why Telus?" or "How would you deal with a frustrated customer?" After all was said and done she setup an in person interview with the store manager which would happen in 2 days. The in person interview was very casual in nature and essential we just went over situational questions that were based on their BAR system (Background, Action and Result). The manager then went over company policy and some of the perks of the job (Unreal phone plan, Unlimited nationwide calling +6gb data for ~$15). After that she got copies of my id's and said that I may hear back from her about a background check which meant I was in the top 2 for the job. Got an email the next day to complete a background check. After that was complete it took about 5 days and then the manager called to offer a job. All around great interviewing experience.