TTEC Teletech @Home Agent interview questions

Recorded interview with call back. After several computer checks, program installing, online testing, and emailing, I was given a number to telephone where I had to record a message that was answering interview questions. Then, I believe there was a second telephone contact with a live person and next a temporary, seasonal job offer was made. If you do well at seasonal, they generally will keep the best people past the holiday season, which they did with me.

After you apply online, you're invited to undergo an hour long test, which partly consists of a skills test where you go through virtual customer service scenarios to make sure you can handle different types of customers. Once you pass this and your computer system meets certain requirements, you take part in a group phone interview which consists of being told about the job, training and possible schedules, then you receive an email within a few days with an offer.