Tesco Customer Service Customer interview questions

I was asked standard questions such as naming a time I had to think on my feet; turn a negative situation into a positive one; and, give an example of an occasion I went above and beyond what may have been expected of me. The interviewer was very friendly and welcoming.

The interview process was good however is could have beeen much much much much much better as it seemed a little bit scary than it should have been and i feek that this was done on putpose