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      Tesco

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      Customer Service Assistant Interview

      Feb 24, 2016
      Anonymous employee
      Birmingham, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Tesco (Birmingham, England) in Feb 2016

      Interview

      I have applied for 4 customer service assistant positions through their website tesco.com. Few days later I was sent a message saying: I'd like to invite you for an interview Tuesday 5pm (from the manager) . I confirmed that I would come. Upon arrival I had to sign in at the customer service desk. Surprisingly I saw that I wasn't the only one they're interviewing today... We were 10! So the manager took us upstairs to a meeting room. There she introduced herself and gave us 2 forms; Health check screening form and availability form. Subsequently she took out a small booklet where she wrote our names (on each book). This book had the interview question. Instead of giving them out so we can fill them, she asked us the questions and each person answered them while she wrote them down. (so she could hear and see us speak) I literally studied for the interview. I wrote down all the questions that might come up and answered them on a piece of paper. This helps a lot as you will be having your answers prepared for when the question comes up. To prevent sitting there scratching your head thinking 💭 I don't know what to say. Even if you have no answer to the question.. use your imagination, nobody can say that you're lying....! After that we were taken to the shop floor where we had to put out stock. We had to do the kitchen rolls, toilet roles and frizzy drinks. Another task was to tidy up the shelves, they call it "rumbling" lol. Was easy! Another tip; Be prepared! Bring with you, your passport, up to date CV and a PEN At the moment im waiting to get a call back! It will take them about a week. GOOD LUCK EVERYONE, I hope this was useful! And if u want the other interview questions, just let me know.. I have a list and they won't ask you anything outside the list.

      Interview questions [5]

      Question 1

      Tell me about yourself?
      2 Answers

      Question 2

      Tell me about a time you went out of your way for a customer
      1 Answer

      Question 3

      Tell me about a time you had to change behaviour to adapt to a certain situation.
      1 Answer

      Question 4

      Tell me about a time you worked under pressure.
      1 Answer

      Question 5

      Tell me about a time you had to follow rules and procedures
      1 Answer
      22

      Other Customer Service Assistant Interview Reviews for Tesco

      Ccustomer Service Assistant Interview

      Mar 19, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Tesco

      Interview

      Kind quick and helpful Asked good questions and everyone was friendly Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well

      Interview questions [1]

      Question 1

      What is your experience for this role
      Answer question

      Customer Service Assistant Interview

      Nov 9, 2025
      Anonymous employee
      Thurso, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (Thurso, Scotland)

      Interview

      It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer.
      Answer question

      Customer Service Assistant Interview

      Aug 23, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one

      Interview questions [1]

      Question 1

      Tell me about a time you delivered good customer service, what do you do in your free time for fun
      Answer question

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