The Cigna Group Customer Service Associate interview questions

I applied online in July and was emailed an automatically generated email thanking me for expressing my interest in the customer service representative position. I didn't hear anything from the company until the following month (August). I got an email from a member of the Cigna Talent Organization asking to complete a pre screen via email and submit it back to her asap. The email stated that I would be contacted within 10 business days regarding the status of my application. I didn't respond to the pre screen for a full 24 hours. The next day I got a call from a recruiter asking me if I was still interested in the position and wanting to set up an interview. I interview the next week and I didn't hear anything from the company after the interview until the following month (September). I was contacted by a recruiter and I was told that the company wanted to extend a job offer based off the passing of a drug test and background check. Start date in October. 4 month long process that was worth the wait for the great benefits that this company has to offer. The interview process wasn't too bad. I arrived at the site and signed in at the front desk. My interview came out and introduced himself as one of the team leaders for the call center and informed me that I would be interviewing with him and also the operation manager on site for the call center. They asked pretty straight forward questions. Nothing out of the ordinary. It does help to have some knowledge of how a call center works. I think that I won them both over by asking questions about the metrics that their call center look at and also by providing them with information in regards to what metrics I was accustom to having to meet. Just be yourself during the process. With this position you will be taking inbound calls and with comes the need for empathy, professionalism, and active listening. If you've worked in a call center environment before then fed off of those experiences so that they know you are somewhat knowledgeable about the position for which you have applied and hopefully are interviewing are. When answering the questions be sure to include real world examples. Make sure your answers restate the questions, give an example, and also provide an outcome of that example.