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      The Cigna Group

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      Related searches: The Cigna Group reviews | The Cigna Group jobs | The Cigna Group salaries | The Cigna Group benefits | The Cigna Group conversations
      The Cigna Group interviewsThe Cigna Group Medicare Customer Service Representative interviewsThe Cigna Group interview


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      Medicare Customer Service Representative Interview

      Jul 25, 2017
      Anonymous employee
      Houston, TX

      Other Medicare Customer Service Representative Interview Reviews for The Cigna Group

      Medicare Customer Service Representative Interview

      Aug 6, 2018
      Anonymous employee
      Houston, TX
      Accepted offer
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at The Cigna Group (Houston, TX) in Jul 2017

      Interview

      A lot of of what would you do.. Name a time...give me an example of time when.. why would you like to work at Cigna.. what would you like less about working with Cigna.

      Interview questions [1]

      Question 1

      Name a time a member became very upset and what did you do to resolve the issue
      Answer question
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at The Cigna Group (Houston, TX) in May 2018

      Interview

      I applied online and received an email a few days later inviting me to a hiring event. After confirming the time and date that I wanted, I went to the event. There were a group of about 20 of us. We were required to fill out a interview screening sheet and afterwards called into interview. There were 6 to 8 managers in one room interviewing multiple people at one time. The interview didn’t last very long, 15 to 20 minutes. Because I’ve worked in the Medicare field before, this is my only job experience we discussed. About three days later I received a job offer.

      Interview questions [2]

      Question 1

      Explain a time you’ve went over and beyond for a customer
      Answer question

      Question 2

      In three words explain what customer service means to you
      Answer question