I applied online. The process took 2 weeks. I interviewed at Thumbtack (Salt Lake City, UT) in Feb 2017
Interview
Recruiter who called was fantastic. I arrived on time, but had to wait 15 minutes for someone to come get me. I met with 6 people - all who stared at their laptops instead of actually looking at me. When I had the chance to ask questions, none of them really engaged in conversation. I felt like I was talking to a wall. I would strongly suggest leaving the laptops behind in interviews. I understand needing to write things down, but they were so distracting. I wouldn't be surprised if the people were just surfing the web or chatting instead of listening to my answers. Probably one of the most unprofessional interviews I've ever had.
Interview questions [3]
Question 1
Why do you think thumbtack would hire in the states rather than out sourcing? Especially since it would save the company a lot of money?
Thanks for sharing your experience regarding the interview process. We’re sorry to hear that your time with us was not positive. We strive for a strong candidate experience where each candidate feels engaged, respected, and delighted. We’ll be sure to pass this feedback along to the Customer Service team.
Other Customer Service Representative Interview Reviews for Thumbtack
Not done with the hiring process, yet, so far, I can see that this company really wants you to succeed and ace the entire hiring process. I hope all companies are able to do this as well.
Interview questions [1]
Question 1
No interview questions so far. But they will help you
2 separate interviews, both were professional and enjoyable. They were very welcoming and did not make fun of me at all for bringing in a briefcase that only had a box of cheese its in it (true story). Everyone was very laid back and made the interview process much more comfortable.
Frustrating review process, secured an offer but found leadership to be slightly arrogant and dismissive. Prepare for textbook interview tactics and you’ll be fine. Energy of team didn’t feel welcoming.
Interview questions [1]
Question 1
Name a time you had to navigate a difficult customer request.
We appreciate the time you spent providing this review so we can better improve the experience for current and future employees. We wish you the best in your career.
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