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      Toast Inc

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      Customer Support Specialist Interview

      Apr 3, 2018
      Anonymous Interview Candidate
      Omaha, NE
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Toast Inc (Omaha, NE) in Mar 2018

      Interview

      While the interview was pleasant and the people I interviewed with were pretty cool, it seemed like they were trying super hard to "sell" me on the company. I did receive an offer which I was forced to decline due to the really odd shift that wasn't mentioned to me in the interview process. There was a lot of back and forth with the recruiter but the process was backwards. I mean asking for references once an offer has been made? That's odd to me. I feel that Toast has a lot of growing up to do before it can really get ( and keep) quality people. The vibe I got was that it's not a place for someone with a family, a personal life, or an active life. If you love working the weekends and the graveyard shift this is perfect for you!

      Interview questions [1]

      Question 1

      Basic tech support questions
      Answer question
      2

      Other Customer Support Specialist Interview Reviews for Toast Inc

      Customer Support Specialist Interview

      Jan 6, 2025
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Toast Inc (Dublin, Dublin) in Jul 2024

      Interview

      I only got rejected from 1st round, asked for some basic details, like visa status, experience etc. While I had the right skills and experience for the job, they did not consider me.

      Interview questions [1]

      Question 1

      What's your Visa Status? Do you have any experience in handling customers, some questions related to customer management etc.
      1 Answer

      Customer Support Specialist Interview

      May 2, 2022
      Anonymous Interview Candidate
      Omaha, NE
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Toast Inc (Omaha, NE) in May 2022

      Interview

      Received an email requesting my availability. Which I diligently filled in, assuming I should use my own time zone since it was not noted anywhere to use a different one. Received an email the next morning stating, "You're confirmed for your phone interview on . Your interviewer will call you at the scheduled time." Some crucial information (the date and time of the interview) was left out. So I replied as the email said to do stating that I needed to know when the interview was. I never recieved a response, 5 days later two hours AFTER one of the available windows I had put in I received a call which I didn't answer because I am at work at my current job. The interviewer left a voicemail and said to email them if we could set up another time. I replied to their email again reiterating that I was never told a date or time and also asking since they called two hours late did my interview times need to be adjusted to PCT instead of Central? I will update this if they ever respond but I am not holding my breath. This experience leaves a bad taste in my mouth for how responsive this company would be as an employer.

      Interview questions [1]

      Question 1

      Nothing because they never told me the date/time of the interview. Also called two hours later than my slot of time I had stated was available on their form.
      Answer question
      2
      avatar
      Toast Inc response
      4y
      Thank you so much for bringing this to my attention, and I am so sorry for the confusion. It seems there was a glitch in our confirmation email, which resulted in the confirmed time not appearing in your email. I will be sending a follow up today- if you are still interested in Toast, I'd love to hear from you! - Kelsey O'Donnell, Manager, Talent Acquisition

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