I applied online through the Traveler's website. After about a week I got an email asking for a follow up questionnaire to be filled out. It consisted mostly of questions about skills and making sure I understand that hours and availability expected. I emailed that back and about 2 days later received an email to schedule an aptitude test and keyboarding test in their office. I went in and completed this, which took about 2 1/2 hours. It consisted of a few basic math questions, a few policy related questions where we had to analyze a scenario and make a decision based upon set policies, which were given to us. After that they scheduled a face to face interview for a week later. I returned for the face to face interview. It consisted of 2 mock calls that we were asked to complete (sat in an office and answered the phone when a manager called and completed basic tasks on the computer). Then had an hour 1:1 interview with manager, followed by a 1:1 interview with a HR rep. Was called and offered job the next day.

The has been the best hiring process I have ever experienced in my life. Throughout this process Travelers have been very responsive, had great communication and been completely transparent. My first interview was by phone with a recruiter going over my experience, resume and the role. After the interview I was sent a link to the companies benefits in detail as well as the cost per pay period for the various great options they offer. I have never had a company share this before being hired. My 2nd interview was via Zoom with 2 hiring managers. This interview took a bit longer 2 hours but it was a great experience. The first 30 minutes they allowed me to ask any questions I had and they answered them all. The next hour the two hiring managers went back forth interviewing me. They went over my resume, background, experience, the role and its compensation and benefits. This was followed my behavioral and situation questions to be answer in the STAR format. (situation, action, task and result.) The last 30 minutes they brought in a employee on the call introduced her and and left the call. I was allowed to shadow this employee who was in the exact role I would be in, see the companies systems and talk to her about the what I would doing in detail. This is another incredible thing I have never had a company provide a 30 minutes preview of the work you will be doing before your employed by them very transparent! I would highly recommend Travelers to anyone looking for employment they have been great!