Travelers Customer Service Representative (CSR) interview questions

Applied online ,received email in few days to schedule phone screening .Passed phone screening , the person was very polite, professional and easy to conduct phone interview.Than got scheduled for skill test. Data entry is first , I did good (as she told me) compare to ones i was sitting next to, than 4 other tests on which I am sure i did great.All sections are easy and math is simple and can be done in 15 minutes.Tests are not difficult as you may think. After all attendants took a tests they started calling out people one by one. Than when its all started. I was left last and the person in the room told that person who supposed to give me results is possibly logging off for today ? Really? You think it's professional? who is leaving from work if it is their job ? I am sure she lied to me regarding that because they decided for some other reason not to pursue my candidate but they don't tell you they told me to call her tomorrow morning .Next morning i have email stating i did not pass one of the sections ? That is all really unprofessional and not qualify as a good company to do. If i did not pass you can tell me and show me the results. The other thing if this is such a great company to work for why they hiring so many positions ? Good luck to these who apply !!!

It was a two phase process. Skills test was taken; Interviewed by more than one person. Background check was done. Friendly interviewers. Made you feel comfortable. The skills test tested for accuracy and speed on keyboarding. Personality test was also given on the computer to see how you react in different situations.