Travelers Customer Service Representative (CSR) interview questions

Applied online on the company website. Was called about 2 days after and scheduled a visit for testing that same week. Testing consisted of typing, math, reading and problem solving. It took a total of just over 2 hours to complete. Was called later that morning and told that I passed and to scheduled an interview and job shadowing. Was given a set of date/times First thing I shadowed with a Rep for about 30 mins. I really like this because you get a good idea what the job will be like. I interviewed with 2 Unit Mangers. Both asked questions and took plenty of notes. The interview lasted an hour. Be sure to answer the questions with what you did and what was the end result. After the interview, I sat down with a second rep who went over QA. I was able to ask lots of questions with her about the position and expectations.

Series of several interviews that were in hierarchical order. Each interview progressed with difficulty and length. The final interview was more confirming that there was truth to my statements and I in fact was who I represented myself to be. Depending on company need, not all interviews are as thorough.