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      Patient Service Representative Interview

      Jun 9, 2019
      Anonymous employee
      Pittsburgh, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at UPMC (Pittsburgh, PA) in May 2019

      Interview

      I applied in the beginning of May, I was then selected for a video interview a few days later, then about a week after that got a call about setting up the in person interview which took place about a week after. The interview was straightforward but also laid back. Then it was a solid few weeks before I heard anything, I actually thought I wasn't selected, but then received a call about setting up a meet and greet with a potential office I would be working in. I went to that a few days later, met everyone in the office, then 2 days later was offered the position. The entire process took about 2 months from applying to starting work.

      Interview questions [5]

      Question 1

      Describe a time you had a conflict with a customer, how did you handle it?
      Answer question

      Question 2

      Describe a time you had a conflict with a co-worker, how did you two resolve it?
      Answer question

      Question 3

      Why do you want to work for UPMC?
      Answer question

      Question 4

      Where do you see yourself in 5 years?
      Answer question

      Question 5

      What is one thing your previous employer would say you need to work on?
      Answer question

      Other Patient Service Representative Interview Reviews for UPMC

      Patient Service Representative Interview

      Feb 13, 2025
      Anonymous employee
      Somerset, PA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at UPMC (Somerset, PA) in Jan 2025

      Interview

      The interview was relatively easy. It was a video call over Microsoft teams. They asked probably 10-15 questions but they were simple questions that did require a lengthy answer. The lady interviewing me was extremely nice and if I wasn't sure of an answer, she would elaborate for me and ask me different questions that would help me come to my answer.

      Interview questions [1]

      Question 1

      When doing a repetitive task it's easy to lose concentration and miss important details causing problems later on. Tell me about a time when this happened to you.
      Answer question

      Patient Service Representative Interview

      May 17, 2023
      Anonymous Interview Candidate
      Pittsburgh, PA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UPMC (Pittsburgh, PA) in May 2023

      Interview

      Very informative. Like almost a hour long very comfortable. Ask about experience and past jobs. Basically making sure you are the correct candidate for the position that you are applying to.

      Interview questions [1]

      Question 1

      Why did you choose this hospital?
      1 Answer

      Patient Service Representative Interview

      Aug 24, 2024
      Anonymous employee
      Pittsburgh, PA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at UPMC (Pittsburgh, PA) in Feb 2021

      Interview

      1-15 minute phone interview and 1 30 minute in person. Both were easy interviews, might be harder with less experience. Interviewed in 2021 for position. Applied online in a back ground with previous experience in UPMC.

      Interview questions [1]

      Question 1

      What would you do in a situation with an unruly patient?
      Answer question