UPMC Customer Service Representative (CSR) interview questions

Long, but with ease. I applied June 7th. Got called for phone interview June 15th & had to take an assessment online. Got sent an email stating they'd like to continue with me so I then scheduled an in person interview for June 22. It was a group interview. A room full of interviewers and we were called 1 by 1 and asked a few questions, it was about 45 minutes total. The questions weren't too hard, but average. There seemed to be some very qualified looking people so i thought the odds were against me. I got called back 6 days later, June 28 to tell me I was hired. I had to have a drug test, health screening, background check & reference checks & was given a start date of July 24. The entire process took almost 2 months.

Applied in early January. Was contacted for a phone interview within a few days and scheduled for it a week later. After phone interview I was asked to compete a 90 minute online assessment. Was contacted the next day and set up an in-person interview for the end of January. I talked to three different people at the in-person interview and was told I would hear something within two weeks. I thought every step of the process went well but I received a rejection email a month later.