I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Nov 2015
Interview
There is an application to fill out on the website. After almost 2 weeks they call me to sxhedule a phone interview. There was asecond phone interview 3 days later,then (4 days later) went to in for skills assesment and another interview. After a fairly simple assesment, I was told the FIRST face to face interview couldn't be done that day because the interviewer asked to reschedule. I recieved a follow up call a few days later that ended up being a 3rd phone interview. After a week I received an auto email telling me I didn't get the job. Whole process was almost a month long give or take a few days.2
Interview questions [1]
Question 1
Tell us about a time you sold something to someone who was initially not interested.
I applied online. I interviewed at USAA (Phoenix, AZ) in Jan 2019
Interview
Started with online questionnaire and behavioral situation. Got a phone call with a few short questions, quickly followed with a formal invitation for a face-to-face interview on their campus (pre-Covid). Interview was a single stage one-on-one and consisted of basic questions.
Interview questions [1]
Question 1
Why USAA?
What are your strengths/weaknesses?
Describe a time where you had an unhappy customer/client and how was the situation resolved.