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      USAA

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      Customer Service and Sales Representative Interview

      Oct 9, 2017
      Anonymous Interview Candidate
      San Antonio, TX
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at USAA (San Antonio, TX) in Oct 2017

      Interview

      Started with an online application, then I received an email link to practical online test, which included a personality type portion. This was followed by a phone interview. After the phone interview an in-person interview was scheduled.

      Interview questions [1]

      Question 1

      Give an example of a time you received poor customer service and how you addressed it. What was the outcome?
      Answer question

      Other Customer Service and Sales Representative Interview Reviews for USAA

      Customer Service/Sales Representative Interview

      May 24, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at USAA

      Interview

      I had three interviews over the phone, the first is more of a formality to go over some basic details in a little bit about the company. The second felt more like a screening, but I was asked a series of interview questions. Just like the first one it was pretty easy. The third interview was a bit harder and had me performing a roleplay with the interviewer. I received my offer within a week after this third interview. I cannot stress how important it is to probe as much as you can in that roleplay and ask questions. When you start getting the feedback make sure you listen and provide responses, they are not looking for perfection but they do want somebody that they can teach and so if you can take criticisms and feedback really well... you will do well in this interview

      Interview questions [1]

      Question 1

      They want you to know the company's mission statement
      1 Answer
      3

      Customer Sales & Service Representative Interview

      May 12, 2021
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at USAA

      Interview

      After applying online about a week later received email to complete assessment after that a few days passed and got call to schedule first interview with recruiter they asked pretty basic questions and mostly informed about company then let me know I was going to be scheduled the interview with the hiring manager within a few days.

      Interview questions [1]

      Question 1

      Where do you see yourself in 3-5 years? Why apply with USAA?
      Answer question
      3

      Customer Service and Sales Representative Interview

      Feb 27, 2019
      Anonymous Interview Candidate
      No offer
      Neutral experience

      Application

      The process took 2 weeks. I interviewed at USAA

      Interview

      Applied online and received a time sensitive email to complete an online assessment two days after I submitted my application. The day after I competed the assessment I received a follow up email to confirm a phone interview a week from that day. The phone interview only lasted 14 minutes and I was offered an in person interview during that same phone call. My in person interview was scheduled for the same week only two days from my phone interview. The day before my in person interview I was called by the recruiter and told they accidentally overbooked the hiring managers so my in person interview was now going to be an over the phone manager interview which I was excited for because it meant I could do it in the comfort of my own home in my pajamas. The manager interview went well. It lasted 50 minutes and included a role play scenario where I had to sell them a phone and accessories. At the end of the call I was asked if I had any questions and I asked about career advancement, the team environment and company culture. The manager was very detailed in the path a typical associate takes to move up so I really appreciated that. If you get this far in the interview definitely ask them about the career path taken to move up within the company because there are a lot of opportunities for growth. Currently waiting for an offer, was told it could take up to a week for the recruiter to call me back.

      Interview questions [5]

      Question 1

      Why do you want to work for Usaa?
      1 Answer

      Question 2

      Tell me about a time you had to deal with an upset customer, how did you handle the situation and what was the outcome?
      1 Answer

      Question 3

      Tell me about a time you convinced someone to buy something they didn’t want
      Answer question

      Question 4

      Tell me about a time you identified a problem at work. How you handled the problem and what the outcome was.
      Answer question

      Question 5

      What are you looking for in a company
      Answer question
      3