I applied in-person. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Oct 2019
Interview
2 behavior questions 1 role play/sales situation. The interviewer leaves the room to allow you to prepare for the role play within 5 minutes. You must study the role play sheet and be sure to sale ecceseries ie, phone case,mobile phone charger. Mostly they will talk about how wonderful the company is ,the benefits.
Interview questions [1]
Question 1
Tell me a time when you went above &beyond to help make your company more proficient.
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.