I applied online. The process took 4 weeks. I interviewed at USAA in Sep 2015
Interview
The process was: drug screening, phone interview, manager interview, & background screening. The phone interview was about 15 min and fairly easy. Mostly decribing the job and asking behavioral questions. The manager interview consisted of behavioral questions and questions about your character. The manager interview was about 35 minutes.
Once you feel that the application you have to do it online questionnaire then once you did the online questionnaire he talked to a rep then which Dr hiring manager
Interview questions [1]
Question 1
Situations that weren't applicable to situations that would happen in a call center
I applied online. The process took 1 week. I interviewed at USAA (Colorado Springs, CO) in Feb 2024
Interview
30 min phone interview that just went over resume and asked 1 situation based question. 1 hr zoom interview which was almost all situation based questions then we just talked about the role and the company as a whole. It was honestly a great experience.
Interview questions [1]
Question 1
Lots of situation based questions. Tell me about a time you had “blank” experience with a customer and how you handled it. Probably 8 of those in total.
I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Apr 2021
Interview
The interview was a teams call. You answer six questions from what looked like a list of 30 possible questions. Questions were standard customer service type interview questions. The give you a chance to ask any questions at the end.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?