I applied online. I interviewed at UScellular (Tulsa, OK) in Nov 2015
Interview
They sit down with you and ask you some questions about yourself and some of your goals and experience in past jobs as wel as give you some examples of situations and how you waoild react to it.
Interview questions [1]
Question 1
What did you do in a time where a customer was angry about an order or service.
I applied online. The process took 4 weeks. I interviewed at UScellular in Jan 2015
Interview
The process took about a month. The face to face portion of the interview was overkill, and a lot of questions verged on the ridiculous. It took over an hour. The guy interviewing me had on a dirty shirt, and looked disheveled. I have over 7 years experience as a bilingual rep., and I was not hired. Luckily, I didn't put all my eggs in one basket, and found a more lucrative gig. My advice is to avoid this company.
Interview questions [1]
Question 1
The "interviewer" asked me to explain a specific time when a computer system went down, and how I handled the customer. I explained what I usually do in general, but he required a specific customer at a specific time. All the questions wanted a single incident, and they seemed not to care at all about my overall philosophy concerning customer service and work ethic.
