I applied through college or university. The process took 3 weeks. I interviewed at Vanguard (Charlotte, NC) in Feb 2014
Interview
The interview process consisted of a thirty minute phone interview and an on-site interview the following week. The on-site interview consisted of two one-on-one interviews: the first being a behavioral interview and the second being a case study that involved role-playing a client call. Overall, a fairly easy interview that presented few issues and surprises - just make sure you are familiar with the STAR format for questions.
Interview questions [1]
Question 1
The role-playing caught me a little off guard, but again, it is fairly straightforward. During the phone interview process, friends I knew interviewing for the job claimed to have been given technical questions asking to describe the different types of financial instruments in the market and to go into detail describing the functions of a mutual fund. This largely depends on your interviewer since mine did no such thing.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
