WM Customer Service Representative (CSR) interview questions

They first screen you with a phone call. Then depending on its success you will have a one on one interview with the manager of the position applied for. Waste Management uses the STAR interview process. Situation, Task, Action, and Result. "Tell me about a time you went above and beyond your role to satisfy the customer"

The Call Center Customer Service Representative interview process involved a phone screening and then an in person interview. The phone interview process was odd. On the day that I was supposed to be phone interviewed, I receive a call stating that the recruiter would call me at a later time. Then he apparently was available so he called me sooner than the new time. He was very hard to understand. I passed the phone interview and then I was scheduled to interview at their call center in the City of Commerce. The recruiter did not provide proper instructions regarding parking or locating the actual customer service door other than a suite number (you’ll see what I mean). The parking lot was jammed and there are signs posted about customer parking only because the office building is shared by other companies including Wells Fargo. You get to the third floor and there are all of these different doors. I entered one door, and it was a waiting room, which appeared to be an office that use to handle in person customer service. There was a window that was covered up. The next door was closed. There was a phone, but I wasn’t given a phone number or extension to dial when I got there. I walked out of the room. Some random employee in the hallway had no idea what I was talking about (customer service dept. where is it?). I go back in the room, and I was about to start dialing names on a list near the phone when a woman walks in, and then escorts me to her office. I interviewed with the head of the customer service department. She told me that she had been with the company for decades and that employment with the company is very stable. Everything seemed to be going great then she mentioned where I lived, which is not in Los Angeles County. She then said that she lived further than I did but that it was OK for her because she took the train. Once she made that statement, I knew that I was probably NOT going to get hired. I asked her when applicants would be notified, and she stated as soon as possible because they wanted to get training going by the start of the next month. I received a rejection notice via e-mail six business days later. Needless to say I was very disappointed that I was not hired for a position that I was MORE than qualified for just because the supervisor didn’t like where I lived. The entire interview process became a waste of my time and money. If the local office doesn’t want employees based out of LA County, then they should state so.