Is WM a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WM have rated their employer with 2.1 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WM .

Does WM pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at WM .

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 560 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 399 reviews)); "Great people and company to work for" ((in 182 reviews)); "Work life balance is good" ((in 71 reviews)); "Work from home, cheap insurance" ((in 58 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 272 reviews)); "Long hours and maybe weekends" ((in 142 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 45 reviews))

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WM Customer Service Representative CSR reviews

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2.1

16% would recommend to a friend

(29 total reviews)

James C. Fish, Jr

83% approve of CEO

16% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated WM with 2.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. WM is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

29 reviews

3.0

Jul 7, 2025

Non-stop calls

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay for schooling Good people

Cons

Consistent no breaks besides the legal ones expected to be on phones all day.

WM Response

10mo

Thank you for taking the time to express your concerns. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

4.0

Feb 27, 2025

Awesome work place!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Extensive training, caring management, remote work.

Cons

stressful work, little room for internal growth, intense quality and quantity metrics, not enough pay

WM Response

The key to our success is our people and we continue to make strides in providing the best work experience possible.

1.0

Jan 5, 2025

hated this job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

non nothing good to put here dont work here unless you like being stressed

Cons

dont work here is a waste of time no type of movement unless you an kisser

WM Response

Thank you for taking the time to express your concerns. We value all feedback and love to hear recommendations on how to best provide a more positive work experience.

Viewing 1 - 3 of 29 Reviews

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WM Customer Service Representative CSR reviews

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Non-stop calls

Awesome work place!

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