I received a phone call asking if I would be willing to do a phone interview the next day, which I was. This was somewhat surprising to me since I never applied for this job, but oh well. The phone interview was a conference call with one of the store co-managers, someone from personnel, training, and at least two others whose positions were not specified. The call lasted about 45 minutes and consisted of a few distinct sections. The first section was a very open-ended "tell us about yourself." After determining that these guys had basically no information on me and no copy of my resume, I gave them a quick personal history, major preferences, and work history. The second section was a structured question and answer session. The questions all followed the format of stating a topic , asking for a description of an event or action in which I demonstrated the topic, asking for details on the steps taken, and finally the results of my actions. I found this very easy, actually, since I had plenty of experience in all of the scenarios to pop out a good answer without having to put any thought into it.